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CFG/NAC Brands: E-Concept, e-Mazing Innovations, Grace, Hollandia, Joulvert, Lombardo, PFIFF, Steppenwolf

This return policy applies to the following brand products:

  • E-Concept
  • e-Mazing Innovations
  • Grace
  • Hollandia
  • Joulvert
  • Lombardo
  • PFIFF
  • Steppenwolf

All Return Claims must be initiated within 15 days from the date of delivery. All bikes must be in brand new, unused condition. All returns will be handled on a case-by-case basis. 

eBikeJOY! will issue a return authorization with the correct return shipping address. No returns will be accepted without a valid return authorization number.

Customer is responsible for all return shipping costs. A re-stocking fee of up to 25% will be deducted from your return.

All returns must be initiated through eBikeJOY!. Please EMAIL US with your request.