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Contact Us About E-Bikes

We are available 9am-5pm Monday-Friday EST. You can reach us at 941-702-4530. We are also available via live chat, EMAIL SALES or by filling out the form below.

Frequently Asked Questions:

How fast do you ship out? Answer: Within 1-3 business days.

When will I receive tracking for my order? Answer: As soon as your package ships out.

How long will my order take to arrive? Answer: Usually between 2-10 business days unless your item is a special order or on back order.

Which courier will deliver my package? Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of your package.

If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by phone to place your order.

Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday EST. You can reach us at 941-702-4530.

Do you offer free shipping? Answer: Yes! All orders over $100 ship free within the continental USA only. Any order under $100 incur shipping charges depending upon the location.

Do you ship internationally? Answer: At this time we don't offer international shipping through the website. If you live outside the continental USA please call us or write us to get a free quote.

Do you have a showroom? Answer: We operate out of an office/warehouse in Sarasota, FL and at this time we are not set up as a showroom. Our entire catalog selection is online.

Do the bikes come fully assembled? Answer: They come mostly assembled and the required tools to do the rest of the job are included. The parts that need assembly are the handlebars, seat, pedals and front wheel. The only thing you'll need is a bike pump to pump up the tires. We also suggest taking the bike to a local bike shop for a safety inspection before your first ride, and to double check the small things like brakes, cables and wheel trueness. Check out our assembling process: Assembling An Electric Bike.

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.

941-702-4530
sales@ebikejoy.com

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