American Electric Veller Step Through City Electric Bicycle

Order Confirmation & Processing:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the purchase. This does not however always mean your item is currently available or the item is available at that price. While we try to keep up-to-date inventory and pricing information on our website, inventory levels and prices change on a daily basis and we cannot always keep information current. 

All orders, including pre-orders are fully payable upon the date the order is placed.

Once we have finalized your authorization for purchase, we reach out to our suppliers to confirm that the item is in-stock and available for immediate shipment. Order processing typically takes 2-3 business days. There may be circumstances where this will be beyond 3 days for processing.

If your item is on backorder or unavailable, we will reach out to you via e-mail, text or phone to inform you that the item is not currently available for delivery. You can decide if you would like to wait for the expected in-stock date or cancel the order. If your item(s) are available for shipment, we will process the order for shipment.

Order Shipping & Package Tracking:

If your order is in stock, it typically will ship within 5-12 business days from the date of your order after it has gone through order processing. There are unique circumstances that might delay shipping or extend transit times. With free shipping offers, we do not and cannot guarantee a timeline for delivery. 

Shipments are sent signed delivery receipt. Make sure your delivery address is correct and someone will be available to sign for the delivery. Orders returned that are undeliverable due to incorrect address information or no receiving party to sign will incur fees as outlined in our CANCELLATIONS & REFUND information.

We will e-mail you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 14 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

Shipping Damage and Claims:

Please inspect the packaging of your item(s) immediately when it arrives and BEFORE you sign for the shipment. If your package appears damaged from shipping, DO NOT ACCEPT IT or sign for it. Take photos of the damage and tell the driver that you cannot accept damaged goods, and notify us immediately. If you accept a package that appears damaged from shipping, it will be much more difficult to process a damage claim. We will contact the manufacturer on your behalf and/or assist you with filing a damage claim with the manufacturer.

We must receive any damage reports within 12 hrs. of receipt of package. All damage claims go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.

Report all damage issues to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

What's the difference between a regular bike and an electric bike?

• Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
   
  Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.
  
  

  There are three classes of electric bikes:

  Class 1: eBikes that are pedal-assist only, with no throttle, and have a maximum assisted speed of 20 mph. 
  Class 2: eBikes that also have a maximum speed of 20 mph, but are throttle-assisted. 
  Class 3: eBikes that are pedal-assist only, with no throttle, and a maximum assisted speed of 28 mph.

Are electric bikes waterproof? Can they be ridden in the rain?

• Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

  Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

Will the extra weight make it difficult to pedal without the motor?

• The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

  The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

Do I need a license or permit to ride my electric bike?

• None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.
  
  

• Electric bicycle (e-bike) laws are different in every state, and can be confusing for consumers, retailers, and suppliers. This map represents how e-bikes are interpreted in each state’s vehicle code for use on the road, bike lanes, bike paths, or other paved or hard-surface bicycle infrastructure. The vehicle code does not apply to electric mountain bike access on motorized and non-motorized trails typically used for hiking or biking. eMTB access is not addressed in state vehicle codes. Always consult with your local land manager for eMTB access questions.

How much power does an e-bike use?

• The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

  A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

Does the e-bike recharge the battery when pedaling or braking?

• This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

  Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

  The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

Is there a warranty on my e-bike?

• Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

What if I need a new battery, tire or some other part?

• We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

How long can the battery last before it needs to be replaced?

• This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

How far can I go on one charge?

• That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

How much does it cost for me to charge my bike?

• It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

Does my e-bike need regular maintenance?

• Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

FAQ's About Your E-Bike Order

How much does shipping cost?

• We offer FREE shipping on all orders over $699. Find out more about our SHIPPING INFORMATION.

What shipping service is used?

• Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

What condition will my bike arrive in?

• Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

What is the your return policy?

• We offer a reasonable return policy, which can be viewed at: RETURN POLICY

Do electric bikes come with a warranty?

• Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

When will I receive my free gift?

• When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

Contact us if you have any further questions on our e-bikes or your order. Please call 888-753-2453 #1 or EMAIL US with your question. 

Customer Testimonials

Warranty and Technical Support Information

Manufacturers handle all warranty and technical support. Contact your products manufacturer first for any issues or concerns. Below is a list of all brands we carry with the link to their customer service departments.

eBikeJOY is an online only retailer and has no service department. We can help facilitate the process of support with the manufacturer if you do not get your request resolved. Email us at support@ebikejoy.com and we will try to assist you in further communications with the manufacturer.

Please do not call. All customer support requests must be submitted by email. We do not handle warranty or tech support requests by phone. We will not respond if you call.

To submit or contact the brand of your product, here is a list of links to the warranty policy and contact information for each of the brands we offer:

• American Electric Bikes
• Aostirmotor E-Bikes
• E-Joe Electric Bicycles
• Emojo E-Bikes
• Eunorau Electric Bikes
• Force E-Bikes (e-mail us at support@ebikejoy.com)
• Fuell Electric Bikes (e-mail us at support@ebikejoy.com)
• GreenBike Electric Motion Electric Bicycles
• Green Bike USA Electric Bikes
• Head E-Bikes (e-mail us at support@ebikejoy.com)
• Nakto Electric Bikes
• Pfautec Electric Bikes & Trikes (e-mail us at support@ebikejoy.com)
• Quailsport Folding E-Bikes
• QuietKat Electric Hunting Bikes
• Revi Electric Bikes
• X-Treme Electric Bicycles
• Zumaround Electric Scooters

Return Information

All returns are subject to the manufacturers return policy. Accessories and Upgrade Components are not returnable under any circumstances. Check out the links above for further information on each brand's return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must first email eBikeJOY! if they wish to initiate a return.

All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping and handling return charges. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order to the customer, this shipping fee will be deducted from the returned items total.

All returns are sent back to the manufacturer not eBikeJOY!. EBikeJOY! does not accept returns of any item(s). All returned items must be in new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturer's address. We will provide the address to ship the item back. 

Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

All returns must first be initiated through eBikeJOY! All return requests must be submitted by email. We do not handle return requests by phone. Please email us at returns@ebikejoy.com

Cancellation & Refund Information:

All sales are final. We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has been processed is subject to a $100 cancellation fee, whether or not your order has shipped. 

Orders that have shipped cannot be cancelled. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges plus the initial cost to ship the item (free shipping), and the 3% credit card processing fee that was incurred to accept your credit card payment as well as any restocking fees.

We do not accept returns on any product due to buyer remorse. Therefore, before placing your order, make sure that the product(s) you chose will meet your needs without regret.

Refunds will only be issued to the original method of payment that you use when placing your order minus the original shipping charges incurred by eBikeJOY!. Extended warranty service contract are not refundable under any circumstances.

Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking charge regardless of the scheduled shipping date. We cannot and do not ever guarantee any estimated shipping timeline for pre-orders. If your item has shipped or is 30 days after the order was placed it is not possible to cancel the order.

If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs, manufacturers restocking fee, 3% credit card processing fee for the original order, and a 30% eBikeJOY! restocking charge. Original and return shipping charges are always non-refundable, including our "free shipping" option.

All cancellations & refunds must be initiated through eBikeJOY! All returns, cancellations, and refunds requests must be submitted by email. We do not handle these requests by phone. Please email us at support@ebikejoy.com