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EcoMotion Tour E-Road 36V 350W Mountain Electric Bike

Ecomotion

Item #:

  • $1,45000
  • REGULAR $1,650.00
  • Save $200

Estimated Arrival: Between Aug 24 and Aug 31.

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EcoMotion Tour E-Road 36V 350W Mountain Electric Bike Reviews

Customer Reviews

Based on 2 reviews Write A Review
ecomotion-electric-bicycles-logo

350W Rear Hub Motor Twist Throttle Class 2 Pedal Assist (PAS) Electric Bicycle. Save Extra $50 Off With Coupon Code "ECOMOTION$50"

The Ecomotion Tour E-Road 36V 350W Mountain Electric Bike combines design expertise with incredible power. Cruise around town or tackle steep inclines with ease on this electric bike that is capable of attaining speeds of up to 25 mph.

The Ecomotion Tour Electric Bicycle also comes with a huge range of standard features and is outfitted with high-quality parts that deliver supreme strength, comfort, and durability.

Amazing Power and Performance that You Can Feel

You get incredible power with the Ecomotion Tour E-Road 36V 350W Electric Bike. The 350W motor provides you with enough to power get you up any incline you may encounter while biking. The easy to remove 36V LG lithium battery is long-lasting, powerful, and recharges fast, even with constant use. 

free-shipping-on-electric-bikes Norton Shopping Guarantee for Electric Bikes
ecomotion-electric-bicycles-warranty ecomotion electric bike coupon

 

Comfortable and Supportive from Road to Trail

However you ride, comfort is king with the Ecomotion Tour E-Road. The hydraulic brakes and SHIMANO gears will make your ride smooth and comfortable. Ride your e-bike while charging your phone and stay connected through your entire trip!

Strong and Light in All the Right Places

At just 41 lbs, this is the lightest bike in the EcoMotion lineup. Made mostly with aluminum parts, this bike is robust, durable, and virtually rust-free. This makes it one of the best worry-free cross-country mountain e-bikes available.

Superb Warranty and Support

A 1-year warranty is offered as standard with the Ecomotion Tour. It covers the frame, motor, tires, and battery.

Environmentally Friendly PAS System

With the Power Assist System, the bike can be operated at optimum levels for efficiency to extend the battery life as far as possible. Power consumption levels can also be easily controlled from the LCD on the handlebars. See the city or climb a mountain on this bike with ease, safe in the knowledge that you can transition quickly to your smart pedal assist whenever you need it.

If you want a light weight electric bike that is capable of climbing steep inclines or simply talking for a cruise around the city, the Ecomotion Tour Mountain Electric Bicycle is it. You get absolute comfort combined with performance features that will carry you through any trail or city roads with ease.

This is superb value for the money and is highly regarded for being one of the best cross-country electric mountain bikes available, from a renowned and trusted manufacturer. All accessories mentioned are included, giving you everything you need to get started and go riding with ease. Once you ride on the Ecomotion Tour Mountain bike you’ll never want anything else!

Ecomotion-electric-bicycles-Tour

Features:

  • Powered by LG Lithium Polymer removable Battery for up to 70 mile Range, designed aesthetically in the frame
  • Road tires for minimum road fraction
  • Shimano 7-Speed Gears
  • Fully Accessorized W/ Electric Lights & Electric Horn
  • WELLGO Pedals
  • Semi Grip Twist Throttle W/ on/off Button & Pedal Assist
  • Seamless transition from manual to pedal assist modes
  • XOD Hydraulic Brakes
  • Front and Rear lights
  • KENDA Double Wall Tires
  • LCD Display
  • Up to 50 miles between charges
  • 350w Rear Hub Brushless Motor
  • Hydraulic Brake Set W/ Motor Auto Shut
  • Attractive Design
  • Free Shipping and No Sales Tax

    SPECIFICATIONS:

    Frame 700C Aluminum Road
    Motor 350W Brushless Rear-Motor
    MEAS

    Seat lowest position 35". Stem to seat post distance 21.6"

    Battery Powered By LG 36V10.4Ah Lithium W/USB Port
    Power Consumption 360Wh
    Charger 42V 2Ah (UL certified)
    Controller 36V 350W
    Display LCD Indications: Speed, ODO, Trip Duration & Time, Watt, PAS (5 speeds), Battery Voltage, Power Consumption & Malfunctions Indication.
    Brake XOD Hydraulic Brake Set W/ Motor Auto Shut
    Gears

    Shifter - SHIMANO SIS 7-speed
    Derailleur - SHIMANO Tourney
    Cassette - SHIMANO 7-speed

    Electric Cords Cable-Tree
    Handlebar Aluminum
    Headlights & Horn

    F- Main Battery Power Supply W/ Electric Horn
    R- Self Power Supply

    Stem NECO Aluminum
    Seat post Aluminum
    Seat hoop Aluminum
    Handlebar PROMAX Aluminum
    Pedals Axis NECO Sealed Berings
    Rims POWER aluminum 700C*45 Double Wall
    Tire KENDA 700*38C
    Front hub Aluminum
    Crank PROWHEEL 52T aluminum
    Weight 41 lbs.

      Documentation: 
      CLICK HERE to Download the Owners Manual

      Videos:

      Order Confirmation:

      As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that the item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail or phone to inform you that the item is not currently available to delivery. If your item(s) are available for immediate shipment (typically within 5 business days), we will process the charges and submit the order for shipment.

      ebike-shipping-vendors

      Order Shipping & Package Tracking:

      If your order is in stock and we process the charges to your credit card, it typically will ship within 5 business days from the date of your order. With free shipping offers, we do not and cannot guarantee a timeline for delivery. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

      Damages:

      Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for delivery and retain a copy of it for your records. If your item(s) do arrived damaged, please contact us and we will send you the contact info to file the claim with the manufacturer and/or assist you with filing a claim with the manufacturer. All damage claims must go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.

      Report all damage claims to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

       

      Return Information

      All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

      All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and handle return shipping. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order to the customer, this shipping fee will be deducted from the returned items total.

      All returns are sent back to the manufacturer not eBikeJOY!. EBikeJOY! does not accept returns of any item(s). All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

      Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

      All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

      All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

      Cancellations & Refund Information:

      We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the original shipping charges incurred by eBikeJOY!.

      Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is not possible to cancel the order.

      If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

      All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

      All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

      What's the difference between a regular bike and an electric bike?

      • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
         
        Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

        There are four official Classes of electric bikes:

        Class 1 : under 750W, limited 20 mph, pedal assist (PAS)
        Class 2 : under 750W, limited 20 mph, pedal assist (PAS) + throttle
        Class 3 : under 750W, limited 20 mph, pedal assist (PAS) + throttle, 28 mph by PAS
        Class 4 : over 750W, over 28 mph, throttle or PAS

      Are electric bikes waterproof? Can they be ridden in the rain?

      • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

        Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

      Will the extra weight make it difficult to pedal without the motor?

      • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

        The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

      Do I need a license or permit to ride my electric bike?

      • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

      How much power does an e-bike use?

      • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

        A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

      Does the e-bike recharge the battery when pedaling or braking?

      • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

        Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

        The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

        Is there a warranty on my e-bike?

        • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

        What if I need a new battery, tire or some other part?

        • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

        How long can the battery last before it needs to be replaced?

        • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

        How far can I go on one charge?

        • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

        How much does it cost for me to charge my bike?

        • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

        Does my e-bike need regular maintenance?

        • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

        FAQ's About Your E-Bike Order

        How much does shipping cost?

        What shipping service is used?

        • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

        What condition will my bike arrive in?

        • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

        What is the your return policy?

        • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

        Do electric bikes come with a warranty?

        • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

        When will I receive my free gift?

        • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

        Contact us if you have any further questions on our e-bikes or your order. Please EMAIL US with your request.

        Warranty Information

        If you have any issues with your product, please email us at support@ebikejoy.com and we will provide you with contact information for the manufacturer or assist you in filing a warranty claim on your electric bike, part or accessory. The manufacturer handles all warranty support. Please do not call. All warranty requests must be submitted by email. We do not handle warranty requests by phone.

        For your reference, here is a list of links to the warranty policy for each of the brands we offer:

        Return Information

        All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

        All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and handle return shipping. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order to the customer, this shipping fee will be deducted from the returned items total.

        All returns are sent back to the manufacturer not eBikeJOY!. EBikeJOY! does not accept returns of any item(s). All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

        Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

        All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

        All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

        Cancellations & Refund Information:

        We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the original shipping charges incurred by eBikeJOY!.

        Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is not possible to cancel the order.

        If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

        All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

        All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

        ecomotion-electric-bicycles-logo

        350W Rear Hub Motor Twist Throttle Class 2 Pedal Assist (PAS) Electric Bicycle. Save Extra $50 Off With Coupon Code "ECOMOTION$50"

        The Ecomotion Tour E-Road 36V 350W Mountain Electric Bike combines design expertise with incredible power. Cruise around town or tackle steep inclines with ease on this electric bike that is capable of attaining speeds of up to 25 mph.

        The Ecomotion Tour Electric Bicycle also comes with a huge range of standard features and is outfitted with high-quality parts that deliver supreme strength, comfort, and durability.

        Amazing Power and Performance that You Can Feel

        You get incredible power with the Ecomotion Tour E-Road 36V 350W Electric Bike. The 350W motor provides you with enough to power get you up any incline you may encounter while biking. The easy to remove 36V LG lithium battery is long-lasting, powerful, and recharges fast, even with constant use. 

        free-shipping-on-electric-bikes Norton Shopping Guarantee for Electric Bikes
        ecomotion-electric-bicycles-warranty ecomotion electric bike coupon

         

        Comfortable and Supportive from Road to Trail

        However you ride, comfort is king with the Ecomotion Tour E-Road. The hydraulic brakes and SHIMANO gears will make your ride smooth and comfortable. Ride your e-bike while charging your phone and stay connected through your entire trip!

        Strong and Light in All the Right Places

        At just 41 lbs, this is the lightest bike in the EcoMotion lineup. Made mostly with aluminum parts, this bike is robust, durable, and virtually rust-free. This makes it one of the best worry-free cross-country mountain e-bikes available.

        Superb Warranty and Support

        A 1-year warranty is offered as standard with the Ecomotion Tour. It covers the frame, motor, tires, and battery.

        Environmentally Friendly PAS System

        With the Power Assist System, the bike can be operated at optimum levels for efficiency to extend the battery life as far as possible. Power consumption levels can also be easily controlled from the LCD on the handlebars. See the city or climb a mountain on this bike with ease, safe in the knowledge that you can transition quickly to your smart pedal assist whenever you need it.

        If you want a light weight electric bike that is capable of climbing steep inclines or simply talking for a cruise around the city, the Ecomotion Tour Mountain Electric Bicycle is it. You get absolute comfort combined with performance features that will carry you through any trail or city roads with ease.

        This is superb value for the money and is highly regarded for being one of the best cross-country electric mountain bikes available, from a renowned and trusted manufacturer. All accessories mentioned are included, giving you everything you need to get started and go riding with ease. Once you ride on the Ecomotion Tour Mountain bike you’ll never want anything else!

        Ecomotion-electric-bicycles-Tour

        Features:

        • Powered by LG Lithium Polymer removable Battery for up to 70 mile Range, designed aesthetically in the frame
        • Road tires for minimum road fraction
        • Shimano 7-Speed Gears
        • Fully Accessorized W/ Electric Lights & Electric Horn
        • WELLGO Pedals
        • Semi Grip Twist Throttle W/ on/off Button & Pedal Assist
        • Seamless transition from manual to pedal assist modes
        • XOD Hydraulic Brakes
        • Front and Rear lights
        • KENDA Double Wall Tires
        • LCD Display
        • Up to 50 miles between charges
        • 350w Rear Hub Brushless Motor
        • Hydraulic Brake Set W/ Motor Auto Shut
        • Attractive Design
        • Free Shipping and No Sales Tax

          SPECIFICATIONS:

          Frame 700C Aluminum Road
          Motor 350W Brushless Rear-Motor
          MEAS

          Seat lowest position 35". Stem to seat post distance 21.6"

          Battery Powered By LG 36V10.4Ah Lithium W/USB Port
          Power Consumption 360Wh
          Charger 42V 2Ah (UL certified)
          Controller 36V 350W
          Display LCD Indications: Speed, ODO, Trip Duration & Time, Watt, PAS (5 speeds), Battery Voltage, Power Consumption & Malfunctions Indication.
          Brake XOD Hydraulic Brake Set W/ Motor Auto Shut
          Gears

          Shifter - SHIMANO SIS 7-speed
          Derailleur - SHIMANO Tourney
          Cassette - SHIMANO 7-speed

          Electric Cords Cable-Tree
          Handlebar Aluminum
          Headlights & Horn

          F- Main Battery Power Supply W/ Electric Horn
          R- Self Power Supply

          Stem NECO Aluminum
          Seat post Aluminum
          Seat hoop Aluminum
          Handlebar PROMAX Aluminum
          Pedals Axis NECO Sealed Berings
          Rims POWER aluminum 700C*45 Double Wall
          Tire KENDA 700*38C
          Front hub Aluminum
          Crank PROWHEEL 52T aluminum
          Weight 41 lbs.

            Documentation: 
            CLICK HERE to Download the Owners Manual

            Videos:

            Order Confirmation:

            As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that the item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail or phone to inform you that the item is not currently available to delivery. If your item(s) are available for immediate shipment (typically within 5 business days), we will process the charges and submit the order for shipment.

            ebike-shipping-vendors

            Order Shipping & Package Tracking:

            If your order is in stock and we process the charges to your credit card, it typically will ship within 5 business days from the date of your order. With free shipping offers, we do not and cannot guarantee a timeline for delivery. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

            Damages:

            Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for delivery and retain a copy of it for your records. If your item(s) do arrived damaged, please contact us and we will send you the contact info to file the claim with the manufacturer and/or assist you with filing a claim with the manufacturer. All damage claims must go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.

            Report all damage claims to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

             

            Return Information

            All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

            All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and handle return shipping. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order to the customer, this shipping fee will be deducted from the returned items total.

            All returns are sent back to the manufacturer not eBikeJOY!. EBikeJOY! does not accept returns of any item(s). All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

            Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

            All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

            All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

            Cancellations & Refund Information:

            We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the original shipping charges incurred by eBikeJOY!.

            Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is not possible to cancel the order.

            If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

            All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

            All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

            What's the difference between a regular bike and an electric bike?

            • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
               
              Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

              There are four official Classes of electric bikes:

              Class 1 : under 750W, limited 20 mph, pedal assist (PAS)
              Class 2 : under 750W, limited 20 mph, pedal assist (PAS) + throttle
              Class 3 : under 750W, limited 20 mph, pedal assist (PAS) + throttle, 28 mph by PAS
              Class 4 : over 750W, over 28 mph, throttle or PAS

            Are electric bikes waterproof? Can they be ridden in the rain?

            • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

              Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

            Will the extra weight make it difficult to pedal without the motor?

            • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

              The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

            Do I need a license or permit to ride my electric bike?

            • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

            How much power does an e-bike use?

            • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

              A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

            Does the e-bike recharge the battery when pedaling or braking?

            • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

              Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

              The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

              Is there a warranty on my e-bike?

              • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

              What if I need a new battery, tire or some other part?

              • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

              How long can the battery last before it needs to be replaced?

              • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

              How far can I go on one charge?

              • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

              How much does it cost for me to charge my bike?

              • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

              Does my e-bike need regular maintenance?

              • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

              FAQ's About Your E-Bike Order

              How much does shipping cost?

              What shipping service is used?

              • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

              What condition will my bike arrive in?

              • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

              What is the your return policy?

              • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

              Do electric bikes come with a warranty?

              • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

              When will I receive my free gift?

              • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

              Contact us if you have any further questions on our e-bikes or your order. Please EMAIL US with your request.

              Warranty Information

              If you have any issues with your product, please email us at support@ebikejoy.com and we will provide you with contact information for the manufacturer or assist you in filing a warranty claim on your electric bike, part or accessory. The manufacturer handles all warranty support. Please do not call. All warranty requests must be submitted by email. We do not handle warranty requests by phone.

              For your reference, here is a list of links to the warranty policy for each of the brands we offer:

              Return Information

              All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

              All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and handle return shipping. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order to the customer, this shipping fee will be deducted from the returned items total.

              All returns are sent back to the manufacturer not eBikeJOY!. EBikeJOY! does not accept returns of any item(s). All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

              Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

              All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

              All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

              Cancellations & Refund Information:

              We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the original shipping charges incurred by eBikeJOY!.

              Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is not possible to cancel the order.

              If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

              All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

              All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

              QUESTIONS & ANSWERS

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