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EV Rider Royale 4 Dual 12V 1300W Electric Mobility Scooter

EV Rider

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  • $5,99900

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EV Rider Royale 4 Dual 12V 1300W Electric Mobility Scooter Reviews

Customer Reviews

Based on 6 reviews Write A Review
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EV Rider Royale 4 Dual 12V 1300W Electric Mobility Scooter. Save Extra $250 with Coupon Code "EVRIDER$250"

A luxurious four-wheeled big-sized dual seat scooter that features a smooth ride, an all-digital display panel, automatic speed reduction and a fully-independent suspension system.

The Royale 4 Dual electric mobility scooter is a fast community mobilizer with a modern aerodynamic and eye-catching design, it also includes an infinite adjustable tiller and digital controls that provides maximum enjoyment for your rides. Free Battery!

free-shipping-on-electric-bikes free-battery-for-electric-scooter
ev

*Your gift will be included automatically in your order

 

EV Rider Royale 4 Dual  Electric Mobility Scooter Features:

  • Full suspension and a top speed of up to 9.3mph / 15kmh
  • Dual 32´Seat
  • Digital tritium display with odometer, actual speed, trip meter, battery indicator, ambient temperature sensor
  • Complete light package with blinkers contained within mirror covers
  • Aluminum alloy wheel rims
  • Free Shipping & No Sales Tax
  • Free Battery

 EV Rider Royale 4 Dual Mobility Scooter Specifications:

Ground Clearance

6" in / 15 cm

Length - Overall 

62" in / 158 cm

Width - Overall

36" in / 91.5 cm - Dual Seat

Height - Overall

53" in / 135 cm

Height for Transport - Minimum

42.5" in / 108cm - Seat Folded

Seat - Width & Depth & Height

32"W x 19" Depth x 20"H

Seat - Cushion Height - Maximum

31" in Floor / 21" in Platform

Turning Radius 63" in / 160 cm

Rim & Tire Type

Aluminum Alloy Rims // Road Rated Pneumatic Tires

Tire Type Pneumatic Tires
Rim Material Aluminum Alloy Rims

OEM Spec

Front: 3.00 - 8
Rear: 100/80-10

Diameter - Outside

Front: 13.5" in / 35 cm
Rear: 16" / 41 cm

Width - Tire

Front: 3.5" in / 9 cm
Rear: 4" / 11 cm

Diameter - Rim

Front: 8" in / 21 cm
Rear: 10" / 26 cm

Max PSI

Front: 36
Rear: 36

Weight w / Batteries

435 lbs / 198 kgs

Weight w / No Batteries

331 lbs / 151 kgs

Battery Type (Recommended)

Sealed Lead Acid-AGM

Battery Power (Rec. / Two Required) 80Ah / 12V

Brake System

Dual Disc w/Roll Back Prevention

Climbing Angle (Maximum Recommended)

12º

Charger Type

8 amp / Off-Board
120 / 140 Volt / 50/60 Hz

Charging Time 6 - 8 hrs

Controller

200 amp / Dynamic Rhino

*Driving Range

 Up to 32 miles / 50 km

Load Capacity

450 lbs / 205 kgs

Motor / Transaxle

1300W / 4100RPM / 1.7HP
Rear Wheel Drive / Brush Motor

*Speed - Maximum

9.3 mph / 15 kmh

***Basket-Rear-Type & Color

Wire-Black or Travel Case-Locking

Color

BURGUNDY // BLACK // SILVER

Control - Display Type

Digital Tritium Controls: Speed, 
Time, Temp, & Battery Usage

Cup Holder

Optional

Leg Room

18" in / 46 cm

Light Type

Running Lights w/Mirror 
Mounted Signal blinkers

Seat Type

Bench Style

Seat Features

Adjustable Armrests

Seat Swivel

n/a

Suspension

Full Front & Rear

Tiller Type

Infinite Adjustment

Throttle Control Type

Thumb or Delta

Turning Speed Safety Switch

Yes-Standard

 

DOCUMENTATION: 
CLICK HERE TO DOWNLOAD EV RIDER ROYALE 4 DUAL ELECTRIC SCOOTER OWNERS MANUAL

Order Confirmation & Processing:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the purchase. This does not however always mean your item is currently available. While we try to keep up-to-date inventory information on our website, inventory levels change on an hourly basis and we cannot always keep information current. Once we have finalized your authorization for purchase, we reach out to our suppliers to confirm that the item is in-stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will reach out to you via e-mail, text or phone to inform you that the item is not currently available to delivery. You can decide if you would like to wait for the expected in-stock date or cancel the order. If your item(s) are available for immediate shipment (typically within 5 business days), we will process the order for shipment.

ebike-shipping-vendors

Order Shipping & Package Tracking:

If your order is in stock, it typically will ship within 5 business days from the date of your order. With free shipping offers, we do not and cannot guarantee a timeline for delivery. We will e-mail you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for delivery and retain a copy of it for your records. If your item(s) do arrived damaged, please contact us and we will send you the contact info to file the claim with the manufacturer and/or assist you with filing a claim with the manufacturer. All damage claims must go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.

Report all damage claims to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

 

Return Information

All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and handle return shipping. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order to the customer, this shipping fee will be deducted from the returned items total.

All returns are sent back to the manufacturer not eBikeJOY!. EBikeJOY! does not accept returns of any item(s). All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

Cancellations & Refund Information:

We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the original shipping charges incurred by eBikeJOY!.

Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is not possible to cancel the order.

If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

What's the difference between a regular bike and an electric bike?

  • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
     
    Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

    There are four official Classes of electric bikes:

    Class 1 : under 750W, limited 20 mph, pedal assist (PAS)
    Class 2 : under 750W, limited 20 mph, pedal assist (PAS) + throttle
    Class 3 : under 750W, limited 20 mph, pedal assist (PAS) + throttle, 28 mph by PAS
    Class 4 : over 750W, over 28 mph, throttle or PAS

Are electric bikes waterproof? Can they be ridden in the rain?

  • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

    Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

Will the extra weight make it difficult to pedal without the motor?

  • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

    The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

Do I need a license or permit to ride my electric bike?

  • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

How much power does an e-bike use?

  • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

    A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

Does the e-bike recharge the battery when pedaling or braking?

  • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

    Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

    The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

    Is there a warranty on my e-bike?

    • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

    What if I need a new battery, tire or some other part?

    • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

    How long can the battery last before it needs to be replaced?

    • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

    How far can I go on one charge?

    • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

    How much does it cost for me to charge my bike?

    • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

    Does my e-bike need regular maintenance?

    • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

    FAQ's About Your E-Bike Order

    How much does shipping cost?

    What shipping service is used?

    • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

    What condition will my bike arrive in?

    • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

    What is the your return policy?

    • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

    Do electric bikes come with a warranty?

    • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

    When will I receive my free gift?

    • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

    Contact us if you have any further questions on our e-bikes or your order. Please EMAIL US with your request.

    Warranty Information

    If you have any issues with your product, please email us at support@ebikejoy.com and we will provide you with contact information for the manufacturer or assist you in filing a warranty claim on your electric bike, part or accessory. The manufacturer handles all warranty support. Please do not call. All warranty requests must be submitted by email. We do not handle warranty requests by phone.

    For your reference, here is a list of links to the warranty policy for each of the brands we offer:

    Return Information

    All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

    All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and handle return shipping. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order to the customer, this shipping fee will be deducted from the returned items total.

    All returns are sent back to the manufacturer not eBikeJOY!. EBikeJOY! does not accept returns of any item(s). All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

    Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

    All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

    All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

    Cancellations & Refund Information:

    We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the original shipping charges incurred by eBikeJOY!.

    Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is not possible to cancel the order.

    If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

    All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

    All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

    ev-rider-logo

     

    EV Rider Royale 4 Dual 12V 1300W Electric Mobility Scooter. Save Extra $250 with Coupon Code "EVRIDER$250"

    A luxurious four-wheeled big-sized dual seat scooter that features a smooth ride, an all-digital display panel, automatic speed reduction and a fully-independent suspension system.

    The Royale 4 Dual electric mobility scooter is a fast community mobilizer with a modern aerodynamic and eye-catching design, it also includes an infinite adjustable tiller and digital controls that provides maximum enjoyment for your rides. Free Battery!

    free-shipping-on-electric-bikes free-battery-for-electric-scooter
    ev

    *Your gift will be included automatically in your order

     

    EV Rider Royale 4 Dual  Electric Mobility Scooter Features:

    • Full suspension and a top speed of up to 9.3mph / 15kmh
    • Dual 32´Seat
    • Digital tritium display with odometer, actual speed, trip meter, battery indicator, ambient temperature sensor
    • Complete light package with blinkers contained within mirror covers
    • Aluminum alloy wheel rims
    • Free Shipping & No Sales Tax
    • Free Battery

     EV Rider Royale 4 Dual Mobility Scooter Specifications:

    Ground Clearance

    6" in / 15 cm

    Length - Overall 

    62" in / 158 cm

    Width - Overall

    36" in / 91.5 cm - Dual Seat

    Height - Overall

    53" in / 135 cm

    Height for Transport - Minimum

    42.5" in / 108cm - Seat Folded

    Seat - Width & Depth & Height

    32"W x 19" Depth x 20"H

    Seat - Cushion Height - Maximum

    31" in Floor / 21" in Platform

    Turning Radius 63" in / 160 cm

    Rim & Tire Type

    Aluminum Alloy Rims // Road Rated Pneumatic Tires

    Tire Type Pneumatic Tires
    Rim Material Aluminum Alloy Rims

    OEM Spec

    Front: 3.00 - 8
    Rear: 100/80-10

    Diameter - Outside

    Front: 13.5" in / 35 cm
    Rear: 16" / 41 cm

    Width - Tire

    Front: 3.5" in / 9 cm
    Rear: 4" / 11 cm

    Diameter - Rim

    Front: 8" in / 21 cm
    Rear: 10" / 26 cm

    Max PSI

    Front: 36
    Rear: 36

    Weight w / Batteries

    435 lbs / 198 kgs

    Weight w / No Batteries

    331 lbs / 151 kgs

    Battery Type (Recommended)

    Sealed Lead Acid-AGM

    Battery Power (Rec. / Two Required) 80Ah / 12V

    Brake System

    Dual Disc w/Roll Back Prevention

    Climbing Angle (Maximum Recommended)

    12º

    Charger Type

    8 amp / Off-Board
    120 / 140 Volt / 50/60 Hz

    Charging Time 6 - 8 hrs

    Controller

    200 amp / Dynamic Rhino

    *Driving Range

     Up to 32 miles / 50 km

    Load Capacity

    450 lbs / 205 kgs

    Motor / Transaxle

    1300W / 4100RPM / 1.7HP
    Rear Wheel Drive / Brush Motor

    *Speed - Maximum

    9.3 mph / 15 kmh

    ***Basket-Rear-Type & Color

    Wire-Black or Travel Case-Locking

    Color

    BURGUNDY // BLACK // SILVER

    Control - Display Type

    Digital Tritium Controls: Speed, 
    Time, Temp, & Battery Usage

    Cup Holder

    Optional

    Leg Room

    18" in / 46 cm

    Light Type

    Running Lights w/Mirror 
    Mounted Signal blinkers

    Seat Type

    Bench Style

    Seat Features

    Adjustable Armrests

    Seat Swivel

    n/a

    Suspension

    Full Front & Rear

    Tiller Type

    Infinite Adjustment

    Throttle Control Type

    Thumb or Delta

    Turning Speed Safety Switch

    Yes-Standard

     

    DOCUMENTATION: 
    CLICK HERE TO DOWNLOAD EV RIDER ROYALE 4 DUAL ELECTRIC SCOOTER OWNERS MANUAL

    Order Confirmation & Processing:

    As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the purchase. This does not however always mean your item is currently available. While we try to keep up-to-date inventory information on our website, inventory levels change on an hourly basis and we cannot always keep information current. Once we have finalized your authorization for purchase, we reach out to our suppliers to confirm that the item is in-stock and available for immediate shipment. 

    If your item is on backorder or unavailable, we will reach out to you via e-mail, text or phone to inform you that the item is not currently available to delivery. You can decide if you would like to wait for the expected in-stock date or cancel the order. If your item(s) are available for immediate shipment (typically within 5 business days), we will process the order for shipment.

    ebike-shipping-vendors

    Order Shipping & Package Tracking:

    If your order is in stock, it typically will ship within 5 business days from the date of your order. With free shipping offers, we do not and cannot guarantee a timeline for delivery. We will e-mail you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

    Damages:

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for delivery and retain a copy of it for your records. If your item(s) do arrived damaged, please contact us and we will send you the contact info to file the claim with the manufacturer and/or assist you with filing a claim with the manufacturer. All damage claims must go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.

    Report all damage claims to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

     

    Return Information

    All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

    All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and handle return shipping. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order to the customer, this shipping fee will be deducted from the returned items total.

    All returns are sent back to the manufacturer not eBikeJOY!. EBikeJOY! does not accept returns of any item(s). All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

    Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

    All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

    All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

    Cancellations & Refund Information:

    We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the original shipping charges incurred by eBikeJOY!.

    Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is not possible to cancel the order.

    If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

    All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

    All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

    What's the difference between a regular bike and an electric bike?

    • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
       
      Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

      There are four official Classes of electric bikes:

      Class 1 : under 750W, limited 20 mph, pedal assist (PAS)
      Class 2 : under 750W, limited 20 mph, pedal assist (PAS) + throttle
      Class 3 : under 750W, limited 20 mph, pedal assist (PAS) + throttle, 28 mph by PAS
      Class 4 : over 750W, over 28 mph, throttle or PAS

    Are electric bikes waterproof? Can they be ridden in the rain?

    • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

      Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

    Will the extra weight make it difficult to pedal without the motor?

    • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

      The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

    Do I need a license or permit to ride my electric bike?

    • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

    How much power does an e-bike use?

    • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

      A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

    Does the e-bike recharge the battery when pedaling or braking?

    • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

      Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

      The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

      Is there a warranty on my e-bike?

      • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

      What if I need a new battery, tire or some other part?

      • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

      How long can the battery last before it needs to be replaced?

      • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

      How far can I go on one charge?

      • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

      How much does it cost for me to charge my bike?

      • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

      Does my e-bike need regular maintenance?

      • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

      FAQ's About Your E-Bike Order

      How much does shipping cost?

      What shipping service is used?

      • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

      What condition will my bike arrive in?

      • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

      What is the your return policy?

      • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

      Do electric bikes come with a warranty?

      • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

      When will I receive my free gift?

      • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

      Contact us if you have any further questions on our e-bikes or your order. Please EMAIL US with your request.

      Warranty Information

      If you have any issues with your product, please email us at support@ebikejoy.com and we will provide you with contact information for the manufacturer or assist you in filing a warranty claim on your electric bike, part or accessory. The manufacturer handles all warranty support. Please do not call. All warranty requests must be submitted by email. We do not handle warranty requests by phone.

      For your reference, here is a list of links to the warranty policy for each of the brands we offer:

      Return Information

      All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

      All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and handle return shipping. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order to the customer, this shipping fee will be deducted from the returned items total.

      All returns are sent back to the manufacturer not eBikeJOY!. EBikeJOY! does not accept returns of any item(s). All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

      Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

      All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

      All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

      Cancellations & Refund Information:

      We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the original shipping charges incurred by eBikeJOY!.

      Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is not possible to cancel the order.

      If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

      All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

      All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

      QUESTIONS & ANSWERS

      Ask a Question
      • How low does the seat go?

        Unlike most travel scooters the seat is not adjustable because of the folding function. 
        It is fixed as follows: Seat Height - Cushion to Deck 14"; Seat Height - Cushion to Floor 20.5"

      • how do you remove the battery?

        It is Velcroed onto the base of the scooter right under the seat. With a little effort it can be pulled up to be removed. It can be left in the scooter and charged also. 

      • What kind of electricity converter should i purchase for travel to new zealand?

        The charger on all of EV Rider units convert from 110 to 220, all you need is to buy an adaptor for New Zealand.

      • easy rider has it got lights

        There are no lights. However you can purchased bicycle lights front and red for rear that strap on easily. They work great.

      • does this have an optional cane holder?

        EV Rider does not carry a cane attachment but they are available from third party manufacturers that attach to the arms or seat back.

      • What is the weight of the scooter and is it easy to load into a trunk?

        The TRANSPORT scooter weight is only 53 lbs. without the battery pack. And with a total weight of 60 lbs. with the optional Lithium Batteries, and only 70 lbs. with the SLA batteries. Very easy to load.

      • Can the lithium battery be charged off the scooter?

        Yes, just remove it and charge it anywhere you have an outlet.

      • Does it come already assembled?

        Yes, It is completely ready for instant use.

      • What is the weight of scooter?

        specs say 70 lbs (60 lbs with optional lithium ion battery).


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