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eBikeJOY!:ProdecoTech Mariner v5 36V 300W Folding Electric Bicycle,[variant_title]

ProdecoTech Mariner v5 36V 300W Folding Electric Bicycle

ProdecoTech

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  • $1,39900
  • REGULAR $1,899.00
  • Save $500

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ProdecoTech Mariner v5 36V 300W Folding Electric Bicycle Reviews

Customer Reviews

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prodecotech-electric-bikes-logo

ProdecoTech Mariner v5 36V 300W Folding Electric Bicycle. Extra $100 with Coupon Code "PRODECOTECH$100"

prodeco-electric-bikes-usaThe Mariner V5, with its brushed aluminum, satin clear finish and 20-inch rim frames is one of the cleanest looking and most compact e-bikes in its class. Weighing in at just 42 pounds, up to 25 percent lighter than its competitors, the Mariner V5 is lightweight, portable, rust-resistant and easily stored, which is great for those on the go.

When activated, the “power-on-demand” propulsion system can reach speeds of up to 18 mph from its free-spinning, 300-Watt motor mounted to the front wheel, which delivers 500 Watts at peak. The Mariner has a maximum range of 35 miles per charge thanks to the 36-Volt, 10.4-amp hour Samsung cell battery.

You will love the control and dependability of the TX-120 front brake plus the efficient and reliable Avid BB5 Disc Brakes in the rear. In addition to the high-end, salt-air friendly aluminum features, the Mariner is equipped with a durable KMC Rust Buster chain. 

free-shipping-on-electric-bikes Norton Shopping Guarantee for Electric Bikes

 


Top Components

TOP NAMES FOR INDUSTRY LEADING PERFORMANCE. ProdecoTech quality is unquestionable with components from industry leading brands like SRAM, Rock Shox, Avid, Continental, Truvativ, SR Suntour, Kenda and Samsung. ProdecoTech builds extremely high quality bicycles first, then adds the power elements that also make it a top quality electric bicycle.

prodotech-electric-bicycle-parts

 


 

Quality 

ACCURACY IS THIER PRIORITY. ProdecoTech electric bicycles are built in the USA to meet or exceed industry standards with industry leading accuracy for all specifications. They test for rated efficiency versus max peak power. This ensures that the electric bicycle you buy, performs exactly how you would expect in battery life, speed, distance and power.

Features:

  • The clean and contemporary style of the brushed aluminum Mariner is unmatched in today’s e-bike market
  • The 300-watt motor powers this sleek folding bike up hills with ease
  • Just turn the half-twist throttle for “power-on-demand” propulsion to engage the motor and reach speeds of up to 18 mph
  • The 36-volt, 10.4 amp, high-capacity Samsung cell battery provides green energy efficiency and riding distances of 25 to 35 miles per charge
  • The precise and dependable Single Speed Derailleur and Single Speed shifter ensure an effortless ride while offering the option of pedaling for exercise
  • In addition, the Avid BB5 front brake, Promax TX-20 brakes in the rear and 180 millimeter rotors supply reliable stopping performance
  • Double wall 24 millimeter aluminum rims add strength and rigidity to the Mariner v5
  • The lightweight, aircraft-grade aluminum alloy frame folds for easy storage
  • Compact aluminum folding frame - rust resistant 
  • 25-35 miles per charge, plenty of battery life to ride
  • Step Through Frame Perfect for women
  • 2 Year Full Warranty
  • Ride up hills like a pro
  • Stay in great shape while having fun by turning on/off the assistance as you go!
  • Environmental friendly vehicle, no carbon monoxide emanations
  • Cost Efficient: around $0.05 to run per mile compared to $0.50 for a car
  • Easy to recharge the battery
  • This bike comes fully assembled
  • Built in the USA
  • No Sales Tax
  • FREE SHIPPING

Specifications:

MOTOR Front FSG 36V 300W
BATTERY 36V 10.4Ah Samsung Cell
DISTANCE 25-35 Miles
TOP SPEED 18mph
FRAME Folding Aluminum 20" Rim
FRAME FINISH Brushed Aluminum
COMPONENT FINISH Black
FORK Black Suspension
STEM NA
HANDLEBAR Promax T-Bar 500mm Aluminum
SADDLE Velo Plush Vacuum
SHIFTER Single Speed
DERAILLEUR Single Speed
BRAKES Avid BB5 (front) / Promax TX-120 (rear)
ROTORS 180mm
PEDALS HTI A120SS Sealed
TIRES Continental Contact 20 x 1.75″
RIMS Double Wall 24mm Aluminum
INCLUDES Ebike, Battery, Manual, Bicycle Tool
WEIGHT 46


DOCUMENTATION: 
CLICK HERE TO DOWNLOAD THE OWNERS MANUAL

Videos:

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that the item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail or phone to inform you that the item is not currently available to delivery. If your item(s) are available for immediate shipment (typically within 5 business days), we will process the charges and submit the order for shipment.

ebike-shipping-vendors

Order Shipping & Package Tracking:

If your order is in stock and we process the charges to your credit card, it typically will ship within 5 business days from the date of your order. With free shipping offers, we do not and cannot guarantee a timeline for delivery. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for delivery and retain a copy of it for your records. If your item(s) do arrived damaged, please contact us and we will send you the contact info to file the claim with the manufacturer. All damage claims must go through the manufacturer which is the shipper of the product. Manufacturers handle ALL shipping/damage and warranty claims.

Report all damage claims to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

 

Return Information

We pride ourselves on quick order processing and fulfillment. All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a product. 

All returns incur a 30% return/restocking fee plus return shipping charges that are paid by the customer. All returned items should arrive in like new condition with no signs of wear or tear. All returns are sent back to the manufacturer not eBikeJOY!. The item(s) must be returned to the correct address, the manufacturers address. EBikeJOY! does not accept returns of any item(s). Customers are responsible for all return shipping charges. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order out to the customer, this shipping fee will be deducted from the returned items total.

All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

 

Cancellations & Refunds:

All orders cancelled after 24 hours are subject to a $100 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the shipping charges paid.

Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 administration fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is held to the same policy as mentioned above.

If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" offer, return shipping costs and a 30% restocking fee. Original shipping charges are non-refundable, including our "free shipping" option.

All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

What's the difference between a regular bike and an electric bike?

  • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
     
    Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

    There are four official Classes of electric bikes:

    Class 1 : under 750W, limited 20 mph, pedal assist (PAS)
    Class 2 : under 750W, limited 20 mph, pedal assist (PAS) + throttle
    Class 3 : under 750W, limited 20 mph, pedal assist (PAS) + throttle, 28 mph by PAS
    Class 4 : over 750W, over 28 mph, throttle or PAS

Are electric bikes waterproof? Can they be ridden in the rain?

  • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

    Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

Will the extra weight make it difficult to pedal without the motor?

  • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

    The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

Do I need a license or permit to ride my electric bike?

  • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

How much power does an e-bike use?

  • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

    A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

Does the e-bike recharge the battery when pedaling or braking?

  • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

    Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

    The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

    Is there a warranty on my e-bike?

    • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

    What if I need a new battery, tire or some other part?

    • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

    How long can the battery last before it needs to be replaced?

    • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

    How far can I go on one charge?

    • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

    How much does it cost for me to charge my bike?

    • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

    Does my e-bike need regular maintenance?

    • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

    FAQ's About Your E-Bike Order

    How much does shipping cost?

    What shipping service is used?

    • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

    What condition will my bike arrive in?

    • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

    What is the your return policy?

    • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

    Do electric bikes come with a warranty?

    • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

    When will I receive my free gift?

    • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

    Contact us if you have any further questions on our e-bikes or your order. Please EMAIL US with your request.

    Warranty Information

    If you have any issues with your product, please email us at support@ebikejoy.com and we will provide you with contact information for the manufacturer or assist you in filing a warranty claim on your electric bike, part or accessory. The manufacturers handle all warranty support. All warranty requests must be submitted by email. We do not handle warranty requests by phone.

    For your reference, here is a list of links to the warranty policy for each of the brands we offer:

    Return Information

    All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

    All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and initiation of shipment. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order out to the customer, this shipping fee will be deducted from the returned items total.

    All returns are sent back to the manufacturer not eBikeJOY!. All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

    EBikeJOY! does not accept returns of any item(s). Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

    All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

    All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

    Cancellations & Refund Information:

    We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the shipping charges incurred by eBikeJOY!.

    Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is held to the same policy as mentioned above.

    If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

    All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

    All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

    prodecotech-electric-bikes-logo

    ProdecoTech Mariner v5 36V 300W Folding Electric Bicycle. Extra $100 with Coupon Code "PRODECOTECH$100"

    prodeco-electric-bikes-usaThe Mariner V5, with its brushed aluminum, satin clear finish and 20-inch rim frames is one of the cleanest looking and most compact e-bikes in its class. Weighing in at just 42 pounds, up to 25 percent lighter than its competitors, the Mariner V5 is lightweight, portable, rust-resistant and easily stored, which is great for those on the go.

    When activated, the “power-on-demand” propulsion system can reach speeds of up to 18 mph from its free-spinning, 300-Watt motor mounted to the front wheel, which delivers 500 Watts at peak. The Mariner has a maximum range of 35 miles per charge thanks to the 36-Volt, 10.4-amp hour Samsung cell battery.

    You will love the control and dependability of the TX-120 front brake plus the efficient and reliable Avid BB5 Disc Brakes in the rear. In addition to the high-end, salt-air friendly aluminum features, the Mariner is equipped with a durable KMC Rust Buster chain. 

    free-shipping-on-electric-bikes Norton Shopping Guarantee for Electric Bikes

     


    Top Components

    TOP NAMES FOR INDUSTRY LEADING PERFORMANCE. ProdecoTech quality is unquestionable with components from industry leading brands like SRAM, Rock Shox, Avid, Continental, Truvativ, SR Suntour, Kenda and Samsung. ProdecoTech builds extremely high quality bicycles first, then adds the power elements that also make it a top quality electric bicycle.

    prodotech-electric-bicycle-parts

     


     

    Quality 

    ACCURACY IS THIER PRIORITY. ProdecoTech electric bicycles are built in the USA to meet or exceed industry standards with industry leading accuracy for all specifications. They test for rated efficiency versus max peak power. This ensures that the electric bicycle you buy, performs exactly how you would expect in battery life, speed, distance and power.

    Features:

    • The clean and contemporary style of the brushed aluminum Mariner is unmatched in today’s e-bike market
    • The 300-watt motor powers this sleek folding bike up hills with ease
    • Just turn the half-twist throttle for “power-on-demand” propulsion to engage the motor and reach speeds of up to 18 mph
    • The 36-volt, 10.4 amp, high-capacity Samsung cell battery provides green energy efficiency and riding distances of 25 to 35 miles per charge
    • The precise and dependable Single Speed Derailleur and Single Speed shifter ensure an effortless ride while offering the option of pedaling for exercise
    • In addition, the Avid BB5 front brake, Promax TX-20 brakes in the rear and 180 millimeter rotors supply reliable stopping performance
    • Double wall 24 millimeter aluminum rims add strength and rigidity to the Mariner v5
    • The lightweight, aircraft-grade aluminum alloy frame folds for easy storage
    • Compact aluminum folding frame - rust resistant 
    • 25-35 miles per charge, plenty of battery life to ride
    • Step Through Frame Perfect for women
    • 2 Year Full Warranty
    • Ride up hills like a pro
    • Stay in great shape while having fun by turning on/off the assistance as you go!
    • Environmental friendly vehicle, no carbon monoxide emanations
    • Cost Efficient: around $0.05 to run per mile compared to $0.50 for a car
    • Easy to recharge the battery
    • This bike comes fully assembled
    • Built in the USA
    • No Sales Tax
    • FREE SHIPPING

    Specifications:

    MOTOR Front FSG 36V 300W
    BATTERY 36V 10.4Ah Samsung Cell
    DISTANCE 25-35 Miles
    TOP SPEED 18mph
    FRAME Folding Aluminum 20" Rim
    FRAME FINISH Brushed Aluminum
    COMPONENT FINISH Black
    FORK Black Suspension
    STEM NA
    HANDLEBAR Promax T-Bar 500mm Aluminum
    SADDLE Velo Plush Vacuum
    SHIFTER Single Speed
    DERAILLEUR Single Speed
    BRAKES Avid BB5 (front) / Promax TX-120 (rear)
    ROTORS 180mm
    PEDALS HTI A120SS Sealed
    TIRES Continental Contact 20 x 1.75″
    RIMS Double Wall 24mm Aluminum
    INCLUDES Ebike, Battery, Manual, Bicycle Tool
    WEIGHT 46


    DOCUMENTATION: 
    CLICK HERE TO DOWNLOAD THE OWNERS MANUAL

    Videos:

    Order Confirmation:

    As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that the item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail or phone to inform you that the item is not currently available to delivery. If your item(s) are available for immediate shipment (typically within 5 business days), we will process the charges and submit the order for shipment.

    ebike-shipping-vendors

    Order Shipping & Package Tracking:

    If your order is in stock and we process the charges to your credit card, it typically will ship within 5 business days from the date of your order. With free shipping offers, we do not and cannot guarantee a timeline for delivery. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

    Damages:

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for delivery and retain a copy of it for your records. If your item(s) do arrived damaged, please contact us and we will send you the contact info to file the claim with the manufacturer. All damage claims must go through the manufacturer which is the shipper of the product. Manufacturers handle ALL shipping/damage and warranty claims.

    Report all damage claims to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

     

    Return Information

    We pride ourselves on quick order processing and fulfillment. All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a product. 

    All returns incur a 30% return/restocking fee plus return shipping charges that are paid by the customer. All returned items should arrive in like new condition with no signs of wear or tear. All returns are sent back to the manufacturer not eBikeJOY!. The item(s) must be returned to the correct address, the manufacturers address. EBikeJOY! does not accept returns of any item(s). Customers are responsible for all return shipping charges. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order out to the customer, this shipping fee will be deducted from the returned items total.

    All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

     

    Cancellations & Refunds:

    All orders cancelled after 24 hours are subject to a $100 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the shipping charges paid.

    Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 administration fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is held to the same policy as mentioned above.

    If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" offer, return shipping costs and a 30% restocking fee. Original shipping charges are non-refundable, including our "free shipping" option.

    All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

    What's the difference between a regular bike and an electric bike?

    • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
       
      Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

      There are four official Classes of electric bikes:

      Class 1 : under 750W, limited 20 mph, pedal assist (PAS)
      Class 2 : under 750W, limited 20 mph, pedal assist (PAS) + throttle
      Class 3 : under 750W, limited 20 mph, pedal assist (PAS) + throttle, 28 mph by PAS
      Class 4 : over 750W, over 28 mph, throttle or PAS

    Are electric bikes waterproof? Can they be ridden in the rain?

    • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

      Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

    Will the extra weight make it difficult to pedal without the motor?

    • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

      The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

    Do I need a license or permit to ride my electric bike?

    • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

    How much power does an e-bike use?

    • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

      A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

    Does the e-bike recharge the battery when pedaling or braking?

    • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

      Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

      The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

      Is there a warranty on my e-bike?

      • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

      What if I need a new battery, tire or some other part?

      • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

      How long can the battery last before it needs to be replaced?

      • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

      How far can I go on one charge?

      • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

      How much does it cost for me to charge my bike?

      • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

      Does my e-bike need regular maintenance?

      • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

      FAQ's About Your E-Bike Order

      How much does shipping cost?

      What shipping service is used?

      • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

      What condition will my bike arrive in?

      • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

      What is the your return policy?

      • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

      Do electric bikes come with a warranty?

      • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

      When will I receive my free gift?

      • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

      Contact us if you have any further questions on our e-bikes or your order. Please EMAIL US with your request.

      Warranty Information

      If you have any issues with your product, please email us at support@ebikejoy.com and we will provide you with contact information for the manufacturer or assist you in filing a warranty claim on your electric bike, part or accessory. The manufacturers handle all warranty support. All warranty requests must be submitted by email. We do not handle warranty requests by phone.

      For your reference, here is a list of links to the warranty policy for each of the brands we offer:

      Return Information

      All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

      All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and initiation of shipment. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order out to the customer, this shipping fee will be deducted from the returned items total.

      All returns are sent back to the manufacturer not eBikeJOY!. All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

      EBikeJOY! does not accept returns of any item(s). Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

      All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

      All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

      Cancellations & Refund Information:

      We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the shipping charges incurred by eBikeJOY!.

      Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is held to the same policy as mentioned above.

      If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

      All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

      All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.

      QUESTIONS & ANSWERS

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