As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that the item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail or phone to inform you that the item is not currently available to delivery. If your item(s) are available for immediate shipment (typically within 5 business days), we will process the charges and submit the order for shipment.
Order Shipping & Package Tracking:
If your order is in stock and we process the charges to your credit card, it typically will ship within 5 business days from the date of your order. With free shipping offers, we do not and cannot guarantee a timeline for delivery. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER After you receive the tracking number, enter it below to track your shipment.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for delivery and retain a copy of it for your records. If your item(s) do arrived damaged, please contact us and we will send you the contact info to file the claim with the manufacturer. All damage claims must go through the manufacturer which is the shipper of the product. Manufacturers handle ALL shipping/damage and warranty claims.
Report all damage claims to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.
We pride ourselves on quick order processing and fulfillment. All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a product.
All returns incur a 30% return/restocking fee plus return shipping charges that are paid by the customer. All returned items should arrive in like new condition with no signs of wear or tear. All returns are sent back to the manufacturer not eBikeJOY!. The item(s) must be returned to the correct address, the manufacturers address. EBikeJOY! does not accept returns of any item(s). Customers are responsible for all return shipping charges. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order out to the customer, this shipping fee will be deducted from the returned items total.
All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.
Cancellations & Refunds:
All orders cancelled after 24 hours are subject to a $100 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the shipping charges paid.
Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 administration fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is held to the same policy as mentioned above.
If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" offer, return shipping costs and a 30% restocking fee. Original shipping charges are non-refundable, including our "free shipping" option.
All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.