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Electric Bicycle Warranty, Cancellations & Returns

Warranty Information

If you have any issues with your product, please email us at support@ebikejoy.com and we will provide you with contact information for the manufacturer or assist you in filing a warranty claim on your electric bike, part or accessory. The manufacturers handle all warranty support. All warranty requests must be submitted by email. We do not handle warranty requests by phone.

For your reference, here is a list of links to the warranty policy for each of the brands we offer:

Return Information

All returns are subject to the manufacturers return policy. Most bikes have a 15-30 day return period depending upon manufacturer. The customer must email eBikeJOY! and obtain an authorization to return a item.

All returns incur a 30% return/restocking fee. Customers are responsible for all return shipping charges and initiation of shipment. Original shipping charges are non-refundable, including our "free shipping" option. If a "free shipping" option was used to ship the order out to the customer, this shipping fee will be deducted from the returned items total.

All returns are sent back to the manufacturer not eBikeJOY!. All returned items should arrive in like new condition with no signs of wear or tear. The item(s) must be returned to the correct address, the manufacturers address. We will provide the address to ship the item back. 

EBikeJOY! does not accept returns of any item(s). Once the returned item arrives at the manufacturer, it will be inspected and if in like new condition, a refund will be processed on the customers original method of payment within 5-8 days. 

All return requests must be submitted by email. We do not handle return requests by phone. Please email us at support@ebikejoy.com

All return requests must be initiated through eBikeJOY!. Please EMAIL US with your request.

Cancellations & Refund Information:

We pride ourselves on quick order processing and fulfillment. Most orders are processed within 12 hrs. All orders cancelled after the order has processed is subject to a $100 cancellation fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus the shipping charges incurred by eBikeJOY!.

Pre-orders or backordered items cancelled after 24 hours from the time of purchase, will incur a $50 cancellation fee and a flat 15% restocking fee regardless of the scheduled shipping date. If your item has shipped, it is held to the same policy as mentioned above.

If the customer refuses delivery of an item, they will be given a refund less the original "free shipping" fee, return shipping costs and a 30% restocking fee. Original shipping charges are always non-refundable, including our "free shipping" option.

All return cancellations and refunds must be submitted by email. We do not handle cancellations and refund requests by phone. Please email us at support@ebikejoy.com

All cancellations & refunds must be initiated through eBikeJOY!. Please EMAIL US with your request.