Electric Bike Shipping, Tracking & Damage Claims
Order Confirmation & Processing:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the purchase. This does not however always mean your item is currently available or the item is available at that price. While we try to keep up-to-date inventory and pricing information on our website, inventory levels and prices change on a daily basis and we cannot always keep information current.
All orders, including pre-orders (except for financed orders) are fully payable upon the date the order is placed.
Once we have finalized your authorization for purchase, we reach out to our suppliers to confirm that the item is in-stock and available for immediate shipment. Order processing typically takes 2-3 business days.
If your item is on backorder or unavailable, we will reach out to you via e-mail, text or phone to inform you that the item is not currently available for delivery. You can decide if you would like to wait for the expected in-stock date or cancel the order. If your item(s) are available for shipment (typically within 5 business days), we will process the order for shipment.
Order Shipping & Package Tracking:
If your order is in stock, it typically will ship within 5-7 business days from the date of your order after it has gone through order processing. With free shipping offers, we do not and cannot guarantee a timeline for delivery.
Shipments are sent signed delivery receipt. Make sure your delivery address is correct and someone will be available to sign for the delivery. Orders returned that are undeliverable due to incorrect address information or no receiving party to sign will incur fees as outlined in our CANCELLATIONS & REFUND information.
We will e-mail you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER After you receive the tracking number, enter it below to track your shipment.
Shipping Damage Claims:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for delivery and retain a copy of it for your records. If your item(s) do arrived damaged, please contact us within 12 hrs. and we will send you the contact info to file the claim with the manufacturer and/or assist you with filing a claim with the manufacturer.
We must receive any damage reports within 12 hrs. of receipt of package. All damage claims must go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.
Report all damage issues to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.