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eBikeJOY! Electric Bicycle News Blog — Customer Service

Customer Service is Key! Thank you Hank!

Posted by Irene Ongcay on

At eBikeJOY! we believe customer service is key. We had some issues with a recent order that did not involve our company but we helped our customer (Hank) in dealing with it. He chose to buy another bike (Surface 604 Rook) and is now very satisfied in the outcome. Satisfied customers are our mission. Here is his very nice letter to us! Thank you Hank!! Hi John, Got the ROOK yesterday (a day earlier than expected, as you mentioned might happen), put it together, with a little bit of tweeting, and just got back from a maiden voyage. It’s nice...

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